To confirm your order Dreamy Rentals, require a 50% deposit, a valid credit card number on file via our credit card authorization form and a signature on Dreamy Rentals rental contract.
Payment in full is required before delivery or pickup of rental items.
Any items cancelled within 3 days of the event date will incur a 30% cost of the rental items.
Clients are responsible for verifying items upon pick up or delivery. We do our best to make sure your order is complete. If you discover any missing or damaged items upon receipt, please inform us immediately so that we can make a note on your account and make arrangements to replace the items, if desired. If it is after store hours please leave a message on our Facebook page: https://www.facebook.com/dreamyrentals/. We will contact you as soon as possible. Many factors can contribute to items being lost or damaged during an event. We cannot accept disputes after you have verified the items and signed for them.
When you collect items from Dreamy Rentals, you are responsible for any and all damage that may occur during transportation to and from your event site. Damage, breakage or loss of rental items will be charged at replacement cost.
Please advise if your items are to be picked up or delivered. Delivery Fees will be applied, this may vary depending on the number of items and location. Although items are delivered, you are expected to return the items to Dreamy Rentals, please inform us if you will also need the items to be picked up after use, this will also incur a fee for collecting rental items. All deliveries or pickup of rental items require the signature of a responsible party. A 25% refundable deposit is applied to the total cost of the rental items, along with a cleaning fee for each item. Clients must return all rented items in as good a condition as the items are received. If items are not returned laundered, a cleaning fee will be retained. If any of the items are returned broken, damaged or result in loss, the cost price will be deducted from the 25%. If the 25% cannot cover the fees for broken, damaged or lost items you will receive an additional invoice to replace items at cost. We advise that you come in to settle any disputes on the replacement fee for the item or to arrange payment methods. Failure to do so will result in the Credit Card on file being automatically charged after one week to settle any outstanding fees.
Rental items are provided for 24hr use and should be returned within that time frame. Failure to return items by stipulated time will result in additional daily rental charges for each item, per day. A standard fee of $50 will be applied to items returned after the 24hr period. If you are not able to return your rentals on time, please inform Dreamy Rentals so that we are able to make a note on your account. If we require the items for another order, we will make arrangements to pick the items up ourselves, at the cost of a one-way pick-up fee. All additional fees will be added to your invoice and will result in the Credit Card on file being automatically charged after one week to settle any outstanding fees.
We recommend that you count your rented items before returning it to ensure all items and packaging are accounted for. Dreamy Rentals also counts every order when it is returned to our store. If you are not willing or able to wait for your order to be counted by Dreamy Rentals staff upon return, then we will not accept any disputes over missing or damaged items. As we may take in multiple orders in a day, there may be a slight wait as returns are counted on a first come, first serve basis. Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. No refunds are given for items that were not used during your event.
Parties agree that Dreamy Rentals may photograph specific works of art created using the rental items provided, unless otherwise agreed. Dreamy Rentals may reproduce, publish, exhibit and otherwise use the images created hereunder, without specific identifications or persons or event, (1) as samples of our items to be shown to prospective clients, either in photographic or electronic form, including our website, (2) for instructional for generic institutional purposes, including use in published interviews and competitions. I have read, understood and agree to the above terms.
NB: Delivery is only available for chairs and tables.
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